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When UI designers Don't Get It
Sep. 18th, 2009 02:08 pmI'm sitting through the release training for the newest version of the banks' core software. And in this particular presentation, the presenter listed under "Upgrade Considerations":
"When a warning pops up, you should READ IT."
Ah-hahaha!
Very funny.
Seriously, their warning messages are (a) too long and (b) too undifferentiated. Good warning messages should be a few words, and failing that, they should have a few key words in bold or red.
And even then, users won't read them. This is human nature. Saying "READ IT" will not change human nature.
"When a warning pops up, you should READ IT."
Ah-hahaha!
Very funny.
Seriously, their warning messages are (a) too long and (b) too undifferentiated. Good warning messages should be a few words, and failing that, they should have a few key words in bold or red.
And even then, users won't read them. This is human nature. Saying "READ IT" will not change human nature.
