Have your previous rentals mostly been on weekdays during 'business hours'? (Either for setting them up or for the actual pickups)
I would say that Enterprise works bankers' hours but modern banks have longer hours of availability. I learned long ago that Enterprise is not suitable as an airport car rental unless your flights arrive and leave in the middle of the day on a weekday. I suspect they don't staff customer support on weekends any more than they do on weekday evenings.
The last time I used Enterprise, they cheerfully took a reservation for a rental starting at 7:30 PM at a regional airport in New Jersey, but their local rental office closed at 6 and there was no way to actually get the car that had been rented.
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timeasmymeasure
no subject
Date: 2015-06-14 12:35 am (UTC)I would say that Enterprise works bankers' hours but modern banks have longer hours of availability. I learned long ago that Enterprise is not suitable as an airport car rental unless your flights arrive and leave in the middle of the day on a weekday. I suspect they don't staff customer support on weekends any more than they do on weekday evenings.
The last time I used Enterprise, they cheerfully took a reservation for a rental starting at 7:30 PM at a regional airport in New Jersey, but their local rental office closed at 6 and there was no way to actually get the car that had been rented.