The Mysteries of a Large Bank

[rowyn]

One of the oddities of working at a large bank is that, since I am doing reports that are viewed by far more people, I get a lot more questions about them. Naturally, I also get more of the same questions, over and over again, from different people.

 

And then there are the mystifying questions.

 

Loan Officer: "Why is this loan on my past due list? It's not matured!"
Me: "... because it's past due? Just like the other past-due-but-not-matured loan on your list of three past due loans?"

 

Loan Officer Assistant: "Why isn't Loan 123 on the matured loan list? It's matured! Oh, and so is 456. Why aren't they there?"
Me: " ... um. They are on the matured loan list. Right where they are supposed to be?"

 

I got nothin'.

Comments

[duane-kc.livejournal.com]

It is a sad commentary on the modern school system that so few people can actually *read*, and can correctly *interpret* what they do read. I run into this problem all day every day with my job.

[rowyn]

Oh, I didn't even mention the person whose question I answered with a cut-and-paste from the email I was replying to. Humans have been trained not to read certain kinds of text -- to dismiss it as boilerplate or irrelevant -- and since this is true 99% of the time, I don't really blame them for not reading it the 1% of the time that it matters.