The Reward for Doing Something Badly Is Not Having to Do It at All

Remember how, on Monday, I was whining about not wanting to unravel the problems a couple of customers were complaining about? And then I finally dealt with one of the two on Tuesday. Well, the other (which I'd gotten last Thursday) went away yesterday. The loan officer decided on a different way to deal with it. Furthermore, this is the same customer (though a different complaint) that I have the outstanding issue from August 2002 on. And the loan officer's recent plans sound like they'll make that issue go away, too. Hurrah! Ah, the dividends of laziness.

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Some incentive systems are badly out of whack, y'know?