Keeping the Customer Satisfied

[rowyn]

Lut has remarked the last several times he's ordered pizza on the speediness of the delivery: he'll get an estimate of 30 or 40 minutes, and then the pizza will arrive in less than 20. Last night, when the pizza showed up in 18 minutes, we got a clue as to why: "You were supposed to be my third delivery, but when I saw that tip, I decided to make you the first."

Apparently, tipping actually can make a difference in service quality. Who knew? :) Although I do feel a bit guilty about bumping other customers down the list, if that's what's happening. I prefer to root for "encouraging efficiency and productivity". =D

Comments

[rowyn]

I think you've got the average wage for drivers confused with waiters -- In the 90s, my then-boyfriend worked as a delivery driver, and his base pay was more than minimum wage. ($5 or $6?) He also got paid for mileage (based on the IRS per-mile calculation). Hmm ... this site puts the average base pay between $6.31 - $7.75.

Even so, yeah, it's by no means a well-paying job. And yeah, it's not fair to skimp on tip just because you're poor. It's not like they're rich. :/