Keeping the Customer Satisfied

[rowyn]

Lut has remarked the last several times he's ordered pizza on the speediness of the delivery: he'll get an estimate of 30 or 40 minutes, and then the pizza will arrive in less than 20. Last night, when the pizza showed up in 18 minutes, we got a clue as to why: "You were supposed to be my third delivery, but when I saw that tip, I decided to make you the first."

Apparently, tipping actually can make a difference in service quality. Who knew? :) Although I do feel a bit guilty about bumping other customers down the list, if that's what's happening. I prefer to root for "encouraging efficiency and productivity". =D

Comments

[octantis.livejournal.com]

Haha, don't feel guilty, the delivery guys don't always feel appreciated so they are just showing you their appreciation in return. :)

I have a friend back in CA that the pizza guys came to know tipped like a third to a half the price of the pizza itself. Whenever he ordered they practically teleported to his house with the cheese on the pizza still bubbling.

[rowyn]

Hee! That's a pretty good-sized tip! :) Although if you're only ordering for yourself, tipping a large percentage makes more sense. The percentage thing is silly anyway -- it's not like the work for the driver is proportional to how many pizzas you order. :/

[octantis.livejournal.com]

Well, him and his wife, or maybe he ordered for guests. Either way he didn't care about it as an actual percentage, he just gave them a pretty fat tip because he liked the results. :)