The last thing we want is for our customers to be unhappy. I'm sorry to hear that you had a negative experience with us, and I sincerely appreciate your candid feedback.
For future reference, if your Wi-Fi connection is giving you trouble, please don't hesitate to call us or send us a tweet. We're happy to help you troubleshoot in real-time; that's why we're available 24/7!
As you discovered, we do not currently offer account cancellation online. In fact, we're presently working to enable this ability on our website. We strive to provide our customers with excellent customer experiences and thank you for giving us feedback that will help us improve.
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The last thing we want is for our customers to be unhappy. I'm sorry to hear that you had a negative experience with us, and I sincerely appreciate your candid feedback.
For future reference, if your Wi-Fi connection is giving you trouble, please don't hesitate to call us or send us a tweet. We're happy to help you troubleshoot in real-time; that's why we're available 24/7!
As you discovered, we do not currently offer account cancellation online. In fact, we're presently working to enable this ability on our website. We strive to provide our customers with excellent customer experiences and thank you for giving us feedback that will help us improve.
Best regards,
Lauren Sanyal